Returns

  • A receipt or purchase history is required for all returns
  • Returns and exchanges are limited to 30 days
  • Store Credit only for bicycles and stocked special orders
  • No returns on sale items or non stocked special orders
  • No returns of used or damaged items. LCC is not responsible for damage of incorrectly installed parts or accessories.  (LCC highly recommends that all parts and accessories be installed by a professional bicycle mechanic)

Destination Fee

  • A $20 Destination Fee is added to all in stock new bike purchases
  • A $45 Destination Fee is added to all ordered bike purchases

Payment

  • We accept Visa, Master Card, Discover and American Express
  • LCC does not accept checks
  • We are able to send a secure payment link via text or email for up to 50% of your purchase total. Same card required in store to complete purchase. 
  • LCC will not take full payment via payment link
  • LCC cannot accept payment over the phone

Layaway

  • No Layaway Fees
  • 25% deposit required at time of order 
  • 60 day limit for all layaways
  • Payment required every 2 weeks of layaway period
  • All payments forfeited if cancelled or left more than the 60 day limit

Storage fees

  • There is a storage fee of $20 per week on completed repairs beginning 14 days after the completion of the repair. 

Electric Bike battery recycling fee

  • There is a $15 battery recycling fee added to all electric bike purchases

special orders

  • A 25% deposit is required on all regularly stocked items
  • Store Credit oly for Special Order regularly stocked items
  • Full Payment is required for Non Stocked Special Orders
  • Non Stocked Special Orders are not eligible for return

shipping fees

  • A $50 over sized shipping fee will be added to all over size/weight orders including but not limited to Thule car racks, Bicycle travel cases, etc. 
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open all week from
12 p.m. to 8 p.m.

860.858.6350

brett@loomcitycycles.com

520 Hartford Turnpike Suite J, Vernon CT 06066